RETURNS & EXCHANGES POLICY
We hope you have no problems with your purchases. If for any reason you are unhappy with your purchase please contact us straight away using the contact form below. From there we will get back to you as soon as we can to discuss the problem.
From the date your order is dispatched you have 28 days to contact our returns department. If you change your mind we are happy to refund or exchange your items. It is your responsibility to return the items to us, and You will be liable for the cost of postage. Refunds will only be issued once items have been returned to us and quality has been assured. All items should be returned in the condition they were received in. Any change in condition will void your return. In the unlikely case that your item arrives in poor condition a full refund or exchange will be issued and we will cover the return postage. You may be asked to provide photographs to help us understand the problem. Refunds usually take around 7 days to reach your account, however we cannot directly predict payment times as banking systems vary.
Refunds will be issued for the price you paid, not the price showing on the website at time of refund.
Items purchased using a discount code will not be refunded at full price, instead an exchange or refund of percentage price will be offered, unless returned item was free or in an offer. For example; If you would like to return an item you purchased using the 3 for 2 offer (because you have changed your mind), you are more than welcome to, however you will not be refunded for your first of the three items. A refund will only be issued for the following two items.